Shipping policy
Shipping Policy – Elve Paris
At Elve Paris, our customers are at the heart of everything we do. Our goal is to ensure every customer has a smooth and satisfying experience with us. We take pride in the quality of our products and the service we provide. To make your shopping experience seamless, we encourage you to read our shipping policy carefully before placing your order. We believe transparency builds trust, and we want you to feel confident every step of the way.
Processing Time
Orders are typically processed and dispatched within 24 hours. However, during peak periods or high demand, processing may take up to 3–5 business days. Please rest assured that we are working hard to get your order to you as quickly as possible.
Shipping Time
Shipping times may vary depending on your location. Please note that delays can sometimes occur due to factors outside our control, so delivery times are estimates only and not guaranteed.
Region | Estimated Delivery Time
North America | 5–9 Business Days
Europe | 3–7 Business Days
Oceania | 5–9 Business Days
Other Regions | 10–15 Business Days
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 1–3 business days for tracking information to update. If you do not receive a tracking number or it is not working, feel free to contact us.
Unexpected Delays
In some cases, delivery may take longer than expected due to customs processing or other unforeseen circumstances. These delays are beyond our control, but we will always do our best to assist you. If your order is significantly delayed, please reach out to us.
Pre-Orders & Backorders
If your order includes pre-ordered or back-ordered items, we will ship available items immediately. The remaining items will be shipped as soon as they are back in stock. You may receive your order in multiple packages.
Incorrect Address Disclaimer
Please ensure your shipping address is correct at checkout. We process orders quickly, so there is only a short window to make changes. If you notice an error, contact us immediately.
Returns
Customers are responsible for return shipping costs. For more details, please refer to our Returns Policy.
Lost or Stolen Packages
Elve Paris is not responsible for lost or stolen packages marked as delivered. If your package shows as delivered but you have not received it, please contact your local shipping carrier for assistance.
Need Help?
If you have any questions or need further assistance, please contact us at:
mx235797@gmail.com