The Elve Paris Help Center
You’ll find answers to the most frequently asked questions below. If you still need assistance, feel free to reach out to us anytime—we’re always here to help!
Frequently Asked Questions
How does Elve Paris work?
The Elve Paris device features an advanced high-speed motor that spins the roller at 2,000 RPM, helping to gently yet effectively remove dry skin and even the toughest calluses.
This powerful process delivers smooth, soft feet in just minutes—without pain or discomfort.
How fast are the results?
Instant. Powered by Elve Paris advanced technology and ergonomic design, you can achieve silky smooth feet in just minutes—every time you use it.
How often should I use it?
Just a few minutes every other week is enough to keep your feet smooth and in perfect shape.
When should I replace the rollers?
Each roller offers up to 3 hours of effective use. For best results, we recommend replacing them with refills regularly to keep your feet consistently smooth and well-maintained.
Is there a money-back guarantee?
Absolutely. Thousands of customers love Elve Paris, and we’re confident you will too. That’s why we offer a 100-day risk-free trial.
If you’re not satisfied, you’ll receive a full refund—no questions asked.
Shipping & Delivery
How much does shipping cost?
We offer free tracked and insured shipping on orders over $50 within the US, with an estimated delivery time of 5–9 days.
When will I get my order?
We usually need around 24 hours to process and fulfill your order before it is dispatched. However, during peak periods or high demand, this may take up to 3 business days.
Once your order has been shipped, the estimated delivery time is typically between 3 to 10 business days, depending on your location.
Please also keep in mind that holidays or customs delays may occasionally affect delivery times.
How do I track my order?
As soon as your order is shipped, you’ll receive a dispatch confirmation email. Simply click the “Track Order” button in that email to view live updates on your shipment.
Alternatively, you can track your order manually by entering your tracking number along with your email and order number on the tracking page.
What if my shipping is delayed?
No worries—slight delays in shipping may occasionally occur, especially during holidays or peak delivery periods when postal services are not operating as usual.
In some cases, additional delays can also happen due to customs clearance in your country, which is beyond our control.
If your order is significantly delayed or you are having issues with your tracking, please feel free to contact us .We’re always happy to help and make sure your order reaches you safely.
What countries do you ship to?
We provide free worldwide shipping to over 200 countries and regions. However, we are not responsible for customs charges. Customs may charge their own fees which are not associated with our shipping cost. They are their own entity and reserve the right to charge as they see fit.
Ordering
How do I cancel my order?
If you need to cancel your order for any reason, please contact us at mx235797@gmail.com as soon as possible. We process orders quickly, so cancellations are time-sensitive.
What if I entered the wrong address?
We work hard to process and ship orders quickly, which means there is only a short window to make changes after placing your order.
If you realize you’ve entered an incorrect shipping address, please contact us immediately at mx235797@gmail.com so we can assist you.
Payment
What are my payment options?
You can pay with the world's most popular and secure payment methods. You can choose between using a credit or debit card or one of our trusted partners: ShopPay, Apple Pay or Google Pay.
Why am I charged instantly?
Our payment provider automatically and securely processes your order immediately after it is placed.
Returns
What is your return policy?
Overview
To begin initiating a return, please return your item to our address within 100 calendar days of delivery and reach out to our customer support team at mx235797@gmail.com to confirm the return.
Terms & Conditions
We encourage customers to carefully read our Refund Policy before placing an order. We do not provide a return label or pay for return shipping. If you have any questions reach out to mx235797@gmail.com.
What is your return address?
Downtown Dubai, إمارة دبيّ, Dubai.
Still need help?
Simply get in touch, and a team member will respond as soon as possible.